Ouch…Watch How Derek Halpern Uses a Story to Pack a Punch
Derek Halpern of Socialtriggers.com in his recent post “How to Lose Customers and Alienate Clients” gives a great demonstration of a major customer service Moment of Truth that caused him to leave a bookstore/coffee shop despite having been a “frequent flier” and big spender there.
Besides being worth watching as a reminder about the importance of being customer-centric and not creating rules that drives away great customers or clients, it is a great example of how using a personal story makes your lesson pack a punch.
Watch it and learn!
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Tell a Better Story. Create More Interest. Get More Business
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June 20th • 9AM-12PM
SALT Institute, Portland, Maine
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